Return and Refund Policy

Effective Date: January 1, 2025

 

1. State Law Context (Texas)

Under Texas law, there is no specific “puppy lemon law” that automatically gives a buyer a right to a refund if a dog becomes sick after purchase. However, general express and implied warranty rules in the Texas Business & Commerce Code, and consumer protections under the Texas Deceptive Trade Practices-Consumer Protection Act (DTPA), can apply to contracts and representations about the health and condition of a live animal.

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2. Sale is Final

All puppy sales are final. We do not offer refunds for personal circumstances, including but not limited to:

• Change of heart

• Housing issues

• Allergies

• Lifestyle changes

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3. Deposit Terms

• A deposit of $500 is required to reserve the puppy.

• Buyer acknowledges that deposits are non-refundable.

• Deposits secure a specific puppy or waiting list placement.

• This fee also compensates the Breeder for taking the puppy off the market and for administrative costs.

• If Buyer fails to complete the purchase for any reason, the deposit is forfeited.

• If Ward’s Frenchies 2 Yours cannot deliver the agreed puppy, the buyer may choose:

  • A full refund of deposit, or

  • Transfer of deposit to a future litter.

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4. Health Evaluation & Notification Requirement

To be eligible for any health-related remedy:

• The puppy must be examined by a licensed veterinarian in Texas within 72 hours (excluding weekends/holidays) of possession.

• The buyer must notify the breeder in writing within 48 hours of diagnosis if the vet finds a life-threatening congenital condition present at the time of sale.

Required documentation:

• Detailed written report from the examining veterinarian

• Proof that the puppy was examined within the specified timeframe

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5. Remedies for Congenital or Hereditary Conditions

If a veterinarian documents a life-threatening congenital or hereditary condition that was likely present at the time of sale, Ward’s Frenchies 2 Yours may, at our discretion:

• Provide a replacement puppy of equal value (if available), or

• Issue a partial or full refund of the purchase price.

Notes:

• Veterinary fees are not covered by the breeder.

• Remedies are contingent on meeting all notification and documentation requirements.

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6. Return of Puppies After Leaving Breeder Care

Once the puppy has left the breeder’s custody:

• No returns for refunds are accepted solely for buyer convenience.

• If the buyer cannot care for the dog at any time, the breeder must be notified first and given first right of refusal for rehoming.

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7. Shipping & Delivery Fees

All shipping/travel costs are non-refundable, as third-party carriers are outside the breeder’s control.

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8. Registration, Spay/Neuter & Breeding Terms

• Pet-only puppies are sold with limited registration.

• Breeding or resale rights require a separate written agreement.

• Violations of breeding terms void all guarantees.

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9. Buyer Acknowledgement

By purchasing a puppy from Ward’s Frenchies 2 Yours, the buyer indicates they have:

• Read

• Understood

• Agreed to this Return & Refund Policy and all related terms.

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Contact Information

Ward’s Frenchies 2 Yours
Texas, United States
Email: info@wardsfrenchies2yours.com